Building Public Trust and Confidence Through Model Court Websites

In partnership with the Texas Municipal Courts Education Center and State Justice Institute, the Center developed and pilot-tested a court website prototype founded in procedural justice principles. The idea was to give courts sample language, imagery, and layout advice—informed by a user experience designer—to turn a typical visit to a court website into a trust-building opportunity. This toolkit describes the key building blocks of a model website, strategies for implementation, and lessons learned from pilot courts.